'MX1 is a registered Trademark, registered under No.2449394 under the Trade Marks Act of 1994. We are a registered trading business, and have retail premises. MX1 staff are completely dedicated to your total satisfaction.
If you have any suggestions or comments please Contact Us. Our customer support and service line for ordering and order enquiries is available Monday to Friday - 9.30am - 6pm. Online ordering is available 24/7. The Showroom is open Monday to Friday - 9.30am - 4.30pm. If visiting the premises, please note, not all products are held at the Mayoral Way location.
Please Note : We are closed on Saturdays and Sundays, as we are trading at sports events during the weekend.

Making A Purchase could not be easier at MX1 Online Fox Racing Superstore. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept all major credit, debit cards and Paypal. Your card will be charged on placing the order, which will of course be promptly refunded, if any items are unavailable. You may send your credit card information via phone, fax, snail mail or over the Internet. We accept Visa , Mastercard, Switch, and Solo. All credit card details are checked against fraud - all frauds will be passed on to the police without question - so fraudsters beware you will be caught. Your email address will only be used to communicated details relating to your order & to gather feedback on our services.
Please Note : in some instances we do rely on our suppliers for stock, and if their stock levels are incorrect - we may not be able to supply certain products. In these cases you will be informed & offered a refund or alternative product.

Shipping And Handling Both Shipping & Handling is included in the price for UK mainland for orders over £40. Northern Ireland, British Isles and Channel Islands may be charged a small postage fee dependant on weight. All goods are sent via Royal Mail or Courier Guaranteed Delivery. Please choose a delivery address where someone will be available to accept the package - if nobody is available the courier a card will be left by the courier - delivery will be attempted twice - the goods will be then left in the depot for collection for 5 working days. A 3rd delivery attempt will be charged for.
As we offer Free delivery - If the package has to be redirected to another address by request of the customer, after dispatch - an additional delivery charge of a minimum of £4.99 will be charged, as an extra delivery will be charged by the courier. If the package is returned to us after non-collection by the customer from the depot the delivery charge will not be refunded. If you request re-delivery after return of the package a delivery charge will be made.
Delivery Schedule - we will normally dispatch your order to you within 1-2 working days for 'Green BUY Button' products & 2-5 for other products dependant on our stocks and supplier stocks - please allow up to 5 working days during busy periods. We will contact you within this period if a product is out of stock.
Back Orders - if your item is not in stock, we can back order for you for one month only from the date of your order. You will always be emailed with the option to cancel your order if you would rather not wait. Pre-Orders will be delivered as soon as they arrive with us.
Credit Card Security - Transactions are only made within a secure server - you can see the the Gold Padlock when ordering. Due to our website being PCI Compliant - we do not hold customers credit card details. All credit card details are checked against fraud - all frauds will be passed on to the police without question.
Guarantee - We guarantee your satisfaction. If you order incorrectly, you may return the item to us by Royal Mail Recorded delivery (we are not responsible for packages which we do not receive) within 28 days for a refund. If we make a mistake we will rectify it. All rights reserved. Any complaints, will be handled fairly, be confidential, and effective. If you use our Customer Support line, your query will be dealt with immediately, and resolved as soon as possible. If your query cannot be resolved immediately, you will be kept informed of the progress, and when a resolution should be reached. Unsolicited e-mail - We will not send random and untargeted unsolicited e-mail. Any unsolicited e-mail that we do send will be clearly identifiable as such. You can chose not to accept this unsolicited e-mail, by deleting it from your in-tray. When you join MX1 Membership, you will be added to our mailing list as part of the deal.

Warranty / Faulty Product Information

Technical products purchased from MX1 Limited may require special care. If you purchase technical products from MX1 you agree to use & care for them as set out in the guidelines provided by the manufacturer.
If you believe that a product is faulty or you believe that it has failed in it's use/purpose, please fill out a Returns Form Here
Please Note: Because of the nature of some of our 'Technical Products', the returned item may be returned to the manufacturer for inspection & testing, which can take up to 10 working days (please ensure you leave time for this procedure). Technical products require special care / washing / maintenance, and goods will inspected to ensure that these guidelines have been followed by the customer. Failure to follow the specific guidelines for these products will void the warranty. Products affected by incorrect washing can & will be tested by the manufacturers.

Reaching Us - Enquiries on online orders made should firstly be made by logging in to your Account Here. We will email the status of your order to you on a regular basis. You can call or write to us at MX1 Limited, 322F Mayoral Way, Team Valley, Gateshead NE11 0RT.